Privacy policy

General information

In this Privacy Policy, we disclose in accordance with European Union General Data Protection Regulation no. 2016/679 (ES) (the "Regulation") obligatory information on the processing of personal data by you through our website.

Persons under the age of 14 may not submit any of their personal data to our website. If you are under the age of 14, you must obtain the consent of your parents or other legal guardians before submitting your personal data to our website.

The terms used in this Privacy Policy shall be understood as in the Regulation.

Ecommerce

For the purposes of e-commerce, we will process the data you provide at registration as well as the data we receive when you make a purchase, including information about the goods you have purchased and payment details. If you do not provide your personal information at registration, we will not be able to identify you and sell you the goods.

When you create your account on our website, we ask you to provide the following personal data - name, surname, login, email address, password, telephone number. If you purchase goods through our account on our website, we will ask you to provide your billing address and shipping address, or to specify the place of collection.

In addition to the information you provide, we process information about the items you have purchased on our website. Information about your use of our website is collected by cookies and is described below in this policy. When you make a payment for goods purchased on our website, we also receive personal payment-related information, including account number, and payment amount.


Administration of complaints, inquiries or orders


If you submit a complaint, claim, inquiry or order via email, in writing or otherwise, the personal data you voluntarily submit will be processed for the purpose of administering this complaint, claim, inquiry or order.

If your complaint or claim is related to a potential dispute, possible damage, etc., and if a contractual relationship arises during the execution of your order, your personal data may be stored for a maximum period of 10 years. Unless the personal data relating to the complaint or claim is related to a potential dispute, it will be destroyed within a shorter period of time when the data are no longer necessary for the purpose.

The processing of your personal data will be based on your free will, i.e. however, in certain cases, the legal basis for the continued storage of the complaint may become the basis.


Email communication


For the purposes of the Regulation, the content of an e-mail correspondence shall be deemed to be personal data even if the correspondence of legal persons. In this context, the content of electronic communications as well as email addresses are subject to the rules on the processing of personal data required by the Regulation.

The basis for processing your personal data is your free will to communicate via e-mail and to include certain data, i.e. consent. In addition, the performance of a contract and the fulfillment of statutory obligations may also be the basis for the processing of data.

Your email address, correspondence content and related data will be treated on a proportional basis. This information will primarily be visible to the person you are communicating directly with via email. However, in some cases, your correspondence may be read by other employees, for example, for internal administration, investigation of possible breaches of legislation or internal regulations, replacement of employee, and related situations and similar situations.
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We will keep your personal data processed for this purpose for up to 10 years after your purchase, unless your statutory obligations, such as instructions from public authorities or litigation, require you to process your personal data for longer than a specified period.

The basis for the processing of your personal data for this purpose is the performance of the contract or the pre-contractual action taken at your request. Certain actions for the processing of personal data may also be based on the fulfillment of statutory obligations, for example in order to comply with obligations under tax legislation.